Here are some common questions and answers. Please call or email us with any additional questions.
I live outside of Ontario, how do I place an order?
Because of the variations in shipping and tax rates, please email or call us to place an order outside of Ontario.
What happens if I want to cancel my order?
You may cancel your order within 24 hours of placing the order. Once orders have shipped they may not be cancelled.
When can I pick up my order?
Your order can be picked up at an agreed day and time. We understand how busy everyone can be so we try to accommodate all our clients. Please allow for 48 hours to pick up seedlings.
Can I visit the farm?
Please email or call us to arrange a visit. This helps us to ensure we maintain the delicate ecosystem in our greenhouse.
Can I have my order delivered?
Yes, all seedling orders placed by midnight on Sundays are shipped on Tuesdays.
What to do when I receive my seedlings?
Upon arrival, remove seedlings from box, open plastic container and push seedling from the bottom. DO NOT pull on seedlings themselves. Stand them up in the same container so they can easily be watered. Plant in your tower as soon as possible. If you are not able to do so make sure to place in a sunny location and add water to the container. Do no let the seedlings dry out. We work hard to ensure we are shipping strong,heatlhy seedlings.
Why are some of the leaves yellow?
Is is common for seedlings to arrive with some yellowing or dead leaves. The small cotyledon leaves normally wither and fall off and the plants have been in the dark for a few days.
Seedling tip for planting in soil:
Rockwool should be kept completely moist (not too wet) until transplant. Ensure rockwool is completely covered with soil at planting. Enjoy!
On rare occasions seedlings may get damaged in transit. Should this happen, please follow the instructions below.
1. We will either replace or give a credit or refund you if you have damaged seedlings. Please note that we will no reship less than 3 plants.
2. In order to receive new plants, a credit or refund, an email must be sent to us within 48 hours after arrival with pictures of the damaged seedlings. Send to firstname.lastname@example.org.
How big are the seedlings when you ship them?
Our seedlings are shipped ready to put in your Tower Garden or plant in the ground.
Can there be delays in shipping of my seedlings?
We reserve the right to delay shipping of seedlings should the weather be too cold or too hot. This will ensure you receive healthy seedlings.